Terms of service

Welcome to ThreadFlair. By accessing our website, purchasing products, or using any services provided by ThreadFlair, you agree to be bound by these Terms of Service. If you do not agree with these terms, please refrain from using our website or purchasing our products.

ThreadFlair strives to provide accurate descriptions, images, and information regarding all products available for sale. However, we do not guarantee that product descriptions, colours, images, pricing, or other content on our website are completely accurate, current, or error-free. Product colours and appearance may vary slightly due to individual screen settings and manufacturing processes.

All orders placed through ThreadFlair are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders suspected of fraudulent activity, unauthorized resale, or violations of these Terms of Service. Payment must be received and successfully processed before an order is dispatched.

Shipping times provided on our website are estimates only and are not guaranteed. While we aim to process and deliver orders promptly, ThreadFlair is not responsible for delays caused by shipping carriers, customs authorities, weather events, or circumstances beyond our control. Customers are responsible for ensuring that all shipping information provided at checkout is accurate. ThreadFlair will not be responsible for orders lost, delayed, or delivered incorrectly due to inaccurate customer information.

Returns, exchanges, and refunds are subject to our Return Policy. Items must be returned in their original condition, unworn, unwashed, and with all original tags attached. ThreadFlair reserves the right to refuse returns that do not meet these requirements. Sale items, limited releases, or promotional products may not be eligible for return unless required under applicable consumer laws.

Users of the ThreadFlair website agree not to engage in any activity that may interfere with the operation, security, or functionality of the website. This includes attempting unauthorized access to systems, transmitting harmful software, using automated tools to collect data, or engaging in any unlawful conduct while using our services.

To the fullest extent permitted by law, ThreadFlair shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services. Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product giving rise to the claim. Nothing in these Terms excludes any rights or remedies that cannot be excluded under Australian Consumer Law.

ThreadFlair respects your privacy and handles personal information in accordance with our Privacy Policy. By using our website, you consent to the collection, use, and storage of information as outlined in our Privacy Policy.

If customer accounts are offered, users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account. ThreadFlair reserves the right to suspend or terminate accounts that violate these Terms of Service.

ThreadFlair may offer promotional discounts, coupons, or limited-time offers from time to time. Such promotions may be modified, suspended, or withdrawn at any time without notice and may be subject to additional conditions.

ThreadFlair reserves the right to update, modify, or replace these Terms of Service at any time. Any changes will become effective immediately upon publication on our website. Continued use of the website following any updates constitutes acceptance of the revised Terms.

These Terms of Service shall be governed by and interpreted in accordance with the laws of New South Wales, Australia. Any disputes arising from these Terms or the use of ThreadFlair's services shall be subject to the exclusive jurisdiction of the courts of New South Wales.

If you have any questions regarding these Terms of Service, please contact ThreadFlair at fcr@threadflair.com.au